Privacy policy

PRIVACY & SAFETY 

The Sydney Opera House store is operated by The Trustee for Lagardere/AWPL Trust

The Sydney Opera House store is committed to complying with Privacy Principles and this Privacy Policy applies to our operations and explains how we handle personal information and comply with the requirements of applicable privacy laws (“Privacy Laws”).


1. Collection of Personal Information:

  • Our privacy policy covers all personal information about you that we collect and record which are used to identify you. It may include your name, date of birth, contact details such as a current address and phone number, email address, or other information required to do business with you including your bank account details and statistical information on the use of our website, such as your IP address, dates and times of visits.

  • We collect personal information through various means, including our websites; use of social media; orders and/or provision of products, services or support; and other third parties.

  • Whenever we collect personal information from third parties concerning an individual, we will take reasonable steps to advise that individual as soon as is practicable.


2. Use and Disclosure of Personal Information:

  • Our main purpose for collecting, holding, using and disclosing personal information is to: supply and obtain products and services; response to enquiries; undertake research and surveys, and analyse statistical information; comply with legislation and regulations; to inform you of changes to our business and our products; and for marketing purposes including to assist in developing our website. 

  • We generally explain at the time we collect personal information, how we will use or disclose that information. We will only use or disclose personal information for a purpose other than for which it was collected or a related purpose if you have consented to such different use or disclosure or such use or disclosure is otherwise allowed by the Privacy Laws. In carrying out our business, it may be necessary to share information about you with and between our service provider partners that provide services to us. Your personal information may be shared with the Sydney Opera House Trust (SOHT) for the purpose of allowing SOHT to communicate with you, including about products and services, competitions, special offers and events which might interest you.


    3. Cookies:

    • We sometimes use cookie technology on our websites to provide information and services to website visitors. Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes and are a necessary part of facilitating online transactions. Most web browsers are set to accept cookies. Cookies are useful to estimate our number of members and determine overall traffic patterns through our websites. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of the services on the website.

     

    4. Third-Party Analytics Providers:
    • We use one or more third–party analytics services to evaluate your use of the Website, as the case may be, by compiling reports on activity (based on their collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, data and time, amount of time spent on particular pages, what sections of the Website you visit, number of links clicked, search terms and other similar usage data) and analyzing performance metrics. These third parties use cookies and other technologies to help collect, analyze, and provide us reports or other data. By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Website.

     

    4. Geolocational Information:
    • We may, with your consent, automatically collect geolocation information from your device via your browser’s location services. This consent may be provided by you on the device level (e.g., you have consented to location services generally through your browser’s settings) or by accepting our request for geolocation access on the Website.

     

    5. Accessing Information:

    • If at any time you want to know exactly what personal information we hold about you, you are welcome to request access to your record by contacting us at shop@sydneyoperahouse.com.

    • If at any time you wish to change personal information that we hold about you because it is inaccurate or out of date, please contact us at shop@sydneyoperahouse.com and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

    • Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.