Frequently Asked Questions

Are the products on this website official Sydney Opera House products?

All orders are shipped from the Sydney Opera House. Yes, this is the official online store for the Sydney Opera House Shop, so when you purchase from us you can be sure you’re buying a genuine memento of this historic, world heritage site!

Are there stores at the Sydney Opera House?

Yes. In addition to the online store we also operate two stores at the Sydney Opera House. One is located in the main Box Office foyer and one is located at the Welcome Centre on the Lower Concourse (past Opera Bar and Opera Kitchen). All products on this site are available for purchase in the stores (subject to availability) – or unless specifically marked ‘online exclusive’.

Are the Sydney Opera House stores currently open?

The Welcome Centre store is open 7 days a week, from 9am - 7pm.

The Box Office store is open 7 days a week, from 9:30am - 5pm
(Closing time in accordance with performances schedule.)

What do I do if I have a problem with the products I purchased?

Please refer to our returns policy for further information , or please email or call us, our team is here to help.

How will my goods be sent to me?

All orders are shipped from the Sydney Opera House via our affiliate courier Australia Post. This includes International shipping. Express Post is available in Australia upon request but may incur additional charges.

When will my goods be shipped?

All orders are processed within 2 – 5 business days and are shipped on Wednesdays. We will send you an email when your order is dispatched and you will receive a tracking number. Please note there may be further delays associated with Australia Post due to high parcel volumes and continued restrictions.

I haven't received an update on my order, what should I do?

If 5 business days have passed since placing your order and you have not received an email confirming that your item(s) have been dispatched, please contact

What do I do if I have a question?

We’d love to hear from you! Please feel free to contact us either via email or phone. Just click on the ‘Contact Us’ tab.