Yes, this is the official online store for the Sydney Opera House Shop, so when you purchase from us you can be sure you’re buying a genuine memento of this historic, world heritage site!

Yes. In addition to the online store we also operate two stores at the Sydney Opera House. One is located in the main Box Office foyer and one is located at the Welcome Centre on the Lower Concourse (past Opera Bar and Opera Kitchen). All products on this site are available for purchase in the stores (subject to availability) – or unless specifically marked ‘online exclusive’.

Are the Sydney Opera House stores currently open?

No, the Sydney Opera House and its onsite venues remain closed under the current NSW Public Health Order.

What do I do if I have a problem with the products I purchased?

Click on the ‘Conditions of Use’ tab on any page for details of our returns policy, or please email or call us, our team is here to help.

We use Australia Post to send all purchases, based on your preferred shipping method you selected at checkout. Our warehouse is working at a reduced capacity due to NSW COVID-19 restrictions and your order will take longer than usual to arrive.

When will my goods be shipped?

Our warehouse is working at a reduced capacity due to NSW COVID-19 restrictions and your order will take longer than usual to arrive. We will send you an email when your order is dispatched and you will receive a tracking number. Please note there may be further delays associated with Australia Post due to high parcel volumes and continued restrictions.

I haven't received an update on my order, what should I do?

Our warehouse is working at a reduced capacity due to NSW COVID-19 restrictions and orders are taking longer than usual to be processed. If 10 business days have passed since placing your order and you have not received an email confirming that your item(s) have been dispatched, please contact info@sydneyoperahouseshop.com.

 

We’d love to hear from you! Please feel free to contact us either via email or phone. Just click on the ‘Contact Us’ tab.
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